@Case Studies
How KPTL Reduces Invoice Processing Cycle Times By 40%
by Sohini Bagchi    Mar 26, 2019
KPTL has been able to consolidate its accounts payable process and now efficiently process all their invoices through a shared service center.
Friends Studio Gets Speedier, Better With NAS Implementation
by CXOtoday News Desk    Dec 18, 2018
The new solution supports online capacity expansion, which means that users can easily swap out all your old disks for higher capacity ones without turning off your NAS
Here's How OLX Reduces Global Ticket Volume By 40 pc
by CXOtoday News Desk    Dec 17, 2018
OLX chose Zendesk’s omnichannel solution for its easy configuration and ability to be customized using the Zendesk API.
Simeio Gains Talent Insight, Improves Retention With Oracle
by Sohini Bagchi    Jul 18, 2018
Simeio creates offers 3x faster, halves off boarding time, minimizes attrition risk, and enhances competitive edge with Oracle.
How Livechat Helps Foodpanda Speed Up Its Delivery
by CXOtoday News Desk    May 25, 2018
Online food delivery site, Foodpanda, met with tremendous success by implementing a live chat strategy to connect customers.
Haptik Sees 40% Customer Retention With Exotel
by Sohini Bagchi    Apr 21, 2018
Over 40% of Haptik's customer retention is a result of the extensive use of their Reminders feature, which is powered by Exotel.
How DTDC Uses Cloud To Offer 50pc Faster Resolution Of Service Cases
by CXOtoday News Desk    Mar 20, 2018
By Using Salesforce Service Cloud, DTDC transformed customer service at scale to meet its growth challenges.
SITA Helps Vistara Speed Up Communication
by CXOtoday News Desk    Aug 30, 2017
The successful deployment, completed within a short span of 16 weeks, efficiently supports Vistara’s ambitious expansion plans.
Big Data Analytics Helps Indian NGO Combat Human Trafficking
by Sohini Bagchi    Jun 01, 2017
They analyzed data while constantly refining and iterating to define a model that could identify villages most at risk.
Cloud Solutions Aid HelpAge India Enhance Elderly Care
by Sohini Bagchi    May 19, 2017
Partha Bardhan, CIO, HelpAge India, mentioned how migration to ERP cloud applications helped them automate, reduce operational expenses and focus on their core area – caring for the elderly - rather than on the processes.
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